მიმღები ოფისის მენეჯერი

Aparthotel “Alliance Palace” is looking for a Front Office Manager in Batumi.

Education & Experience

Minimum of 2 years’ experience in a Front Office environment at management level, preferably within a hotel
Knowledge of Central Reservations Systems
Experience of working within structured team environment and able to demonstrate effective influencing skills.
Excellent communication and customer service skills
Highly motivated, enthusiastic and good team player.
Experience managing and developing a team

Accountabilities

Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
Deals with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.
To be fully responsible for training of the reception team and ensuring their career development.
Be aware of your responsibility for turnover in the department.
To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
To be fully responsible for enhancing team spirit in the department.
To be fully responsible for all the outgoing reports from the front office department.
Ensure that company and legal standards for cleanliness are maintained within the department.
To carry out reviews and updates as per Company policy.
Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.
Ensure the teams professional appearance, grooming standards and manner to all visitors, resulting in positive PR both internally and externally.
Be aware of your responsibility for the security of guest and hotel property.
Ensure that the team performs all guest accounting functions according to the hotels policies and procedures
Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.
Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole.
Control department’s costs through correct storage and distribution of supplies.
Carry out Duty Manager responsibilities in order to support the Hotels business needs.

If you are interested in working with us, please, send your resume on the email: HR@alliancepalace.ge until 24th of May.