WayPoint announces a vacancy for the position: Customer Support Specialist
Location: Tbilisi, Georgia
Are you passionate about providing exceptional customer service? Do you have previous experience in customer support? If so, we want you to join our team! We provide customer service experience for service provider companies in the United States. We take pride in delivering high quality customer service to our clients and their customers. We are committed to excellence, and our team of dedicated customer service agents plays a pivotal role in achieving this commitment.
Position Overview:
We are seeking experienced Customer Service Agents to join our growing team. As a Customer Service Agent you will be responsible for delivering outstanding customer support to our clients' customers, ensuring their satisfaction, and representing our clients' brands with professionalism.
Key Responsibilities:
- Provide excellent customer service via phone and chat channels.
- Address customer inquiries, concerns, and issues promptly and effectively.
- Maintain a positive and empathetic attitude while resolving customer concerns.
- Accurately document customer interactions and solutions in our systems.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications:
- Previous experience in customer service is required.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with customer support softwares and CRMs.
- Fluency in English Language.
- Spanish Language will be considered as a plus.
Shifts:
- We currently offer two shifts:
- Day Shift: 15:55 to 22:55
- Night Shift: 22:55 to 07:55
- Full-time workers are required to work at least 2 night shifts per week, and you will have the flexibility to choose which days you prefer to work.
- If we need to cover, shift times might vary somewhat; you will be made aware of this in advance.
Part-Time Option:
- We also offer a part-time option, and we are open to considering individual arrangements with interested candidates. The part-time alternative entails working the same hours but fewer shifts. 3 to 4 shifts per week
Compensation:
- Salaries for Customer Service Agents are determined based on your previous experience. Hourly rates typically range from $3 to $4 per hour.
Benefits:
- Competitive hourly rates.
- Opportunities for career growth and advancement.
- Paid trainings.
How to Apply:
If you are passionate about providing outstanding customer service and have the experience to match, we encourage you to apply! Please submit your resume and a brief cover letter highlighting your relevant experience and skills to waypointint@gmail.com
We are committed to creating an inclusive environment where all individuals are treated with respect and dignity.
Join us in making a difference in the customer service industry! Become a part of our team today.