Aparthotel “Alliance Palace” is looking for a Front Office Manager in Batumi.
Education & Experience
Accountabilities
If you are interested in working with us, please, send your resume on the email: HR@alliancepalace.ge until 24th of May.
Education & Experience
- Minimum of 2 years’ experience in a Front Office environment at management level, preferably within a hotel
- Knowledge of Central Reservations Systems
- Experience of working within structured team environment and able to demonstrate effective influencing skills.
- Excellent communication and customer service skills
- Highly motivated, enthusiastic and good team player.
- Experience managing and developing a team
Accountabilities
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Deals with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.
- To be fully responsible for training of the reception team and ensuring their career development.
- Be aware of your responsibility for turnover in the department.
- To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- To be fully responsible for enhancing team spirit in the department.
- To be fully responsible for all the outgoing reports from the front office department.
- Ensure that company and legal standards for cleanliness are maintained within the department.
- To carry out reviews and updates as per Company policy.
- Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.
- Ensure the teams professional appearance, grooming standards and manner to all visitors, resulting in positive PR both internally and externally.
- Be aware of your responsibility for the security of guest and hotel property.
- Ensure that the team performs all guest accounting functions according to the hotels policies and procedures
- Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole.
- Control department’s costs through correct storage and distribution of supplies.
- Carry out Duty Manager responsibilities in order to support the Hotels business needs.
If you are interested in working with us, please, send your resume on the email: HR@alliancepalace.ge until 24th of May.