Night Auditor
2xP PRIORITY Hampton by Hilton Batumi Center
თარიღები: 06 მაი - 04 ივნ
მდებარეობა: ბათუმი
დასაქმების ფორმა: სრული განაკვეთი
მივლინება: არა
განათლება: ბაკალავრი
ენები: ინგლისური
სასტუმრო/რესტორანი/კვება:  სტუმრებთან ურთიერთობის მენეჯერი
Join Our Team and Help Drive Success at Hampton!

Hampton by Hilton is looking for a proactive, friendly, and detail-oriented Night Auditor to join our team at Hampton by Hilton Batumi Center. If you're passionate about delivering exceptional guest service, ensuring a welcoming overnight environment, and handling night-time operations, this is your opportunity to become an essential member of our dynamic and supportive team.

Job Overview:
Hampton by Hilton Batumi Center is hiring a reliable and guest-focused Night Auditor to manage front desk operations overnight, ensure accurate reporting, and deliver excellent late-night service. Specifically, you would be responsible for performing the following tasks to the highest standards

Main Duties & Responsibilities:
  • Greet guests warmly and manage the full check-in/check-out process, including verifying information, assigning rooms, issuing keys, and explaining hotel services.
  • Maintain thorough knowledge of hotel operations, room types, rates, promotions, and local attractions to assist guests effectively.
  • Respond to guest inquiries via phone, in person, and through Kipsu, our guest messaging platform, ensuring timely and personalized communication
  • Address guest concerns and complaints professionally, finding timely and effective solutions to ensure guest satisfaction.
  • Audit and balance daily transactions, including room charges, taxes, and incidental fees
  • Draft a nightly report summarizing activities and any incidents, and handover accordingly
  • Prepare and distribute daily financial reports as requested
  • Manage cash drawers, ensuring all transactions are recorded and balanced
  • Take the lead in managing emergency situations alongside the hotel team

Other Duties:
  • Respond promptly and professionally to late-night guest inquiries, requests, or complaints, ensuring issues are resolved or escalated appropriately
  • Cover and manage basic bar operations located near the front desk
  • Monitor and ensure the security of the hotel premises during the night shift, including conducting regular patrols if required
  • Coordinate with housekeeping or maintenance teams for early morning needs or guest issues
  • Carry out any other tasks or projects assigned by hotel management to ensure smooth operations

Qualifications
  • Bachelor’s degree in Business Administration or Hospitality Management (students currently pursuing a degree are also encouraged to apply)
  • Previous experience in front desk, guest services, or hotel reservations roles is preferred
  • Excellent verbal and written communication skills in English; additional language skills are an advantage
  • Proficiency with property management systems such as OnQ, Opera, or similar is desirable

Skills
  • Excellent communication, negotiation, and interpersonal skills
  • Attention to detail and accuracy in handling bookings and guest information
  • Problem-solving skills with a proactive approach to guest issues
  • Basic knowledge of bar service and beverage handling

Working Conditions:
Job site: Batumi.
Employment type: Full-time, night shift
Remuneration: by agreement.

Besides a challenging, enjoyable, diverse, and evolving environment offered here, you will also enjoy a range of special benefits:
  • Health insurance
  • 50% discount at Hilton Batumi, including: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion, and the Eforea Spa Center
  • 70% discount on the Argo Cable Car in Batumi
  • 20% discount at Restaurant Argo

If you are a friendly, detail-oriented individual with a passion for delivering exceptional overnight guest service and ensuring smooth night operations, we’d love to hear from you. Interested candidates are invited to submit their resume/CV to the following address: https://careertourinvestgroup.bitrix24.site/crm_form_kqctf/

Thank you for your interest in joining Hampton by Hilton Batumi Center. We appreciate your application and wish you the best of luck in the selection process!