Are you looking for a space for innovation, diversity, and self-development? Then Tazetec has the right challenge for you!

Your profile:

• Customer-focused approach;
• Multitasking. Being good at planning and organising your own schedule and task prioritisation;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
• Understanding of Excel/Google Sheets. The ability to work with basic Excel formulas and basic HTML understanding is a plus;
• Being familiar with the most common payment types (e-wallets, bank transfers, credit card deposits) and how they work;
• Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends;
• Understanding what Chargeback, KYC, CFT, and some other bizarre words mean;
• Time management. Being able to organise and allocate tasks according to priorities set;
• Task tracking. Keeping track of what tasks are complete and what are still waiting.

Your day-to-day contribution:

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLAs in Jira, chats, and emails;
• Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem;
• Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handling chargeback cases in accordance with the procedure;
• Being able to understand fraudulent patterns and report them in a timely manner.

What's next:

• I step: HR interview (30 minutes);
• II step: introduction to the team (2 hours);
• III step: final decision.

Our benefits package:

• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Flexible working hours to ensure your work-life balance;
• Ability to choose to work remotely or at the office;
• Star players/Top Salary policy;
• Unlimited paid vacation days;
• An attractive package of medical insurance;
• Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
• Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc;
• An active corporate life: team-buildings, sports activities, corporate parties, etc;
• A collaborative and welcoming environment for your initiatives.

Are you ready to take on this challenge? Send your English CV to: recruitment@tazetec.com