Onevision Marketing Consulting is pleased to announce a vacancy for the position of Chat Manager

Overview:
The Chat Manager oversees a team of chat agents, ensures high-quality communication, manages schedules, and maintains accurate performance tracking. The role requires strong organizational skills and strong proficiency with spreadsheets.

Key Responsibilities:

• Manage and support chat agents, ensuring smooth daily operations.
• Create and maintain team schedules and handle shift adjustments.
• Monitor chat quality and provide feedback to agents.
• Build and update spreadsheets for KPIs, performance tracking, and reporting.
• Prepare short daily/weekly performance summaries.
• Ensure agents follow scripts, guidelines, and workflow procedures.

• Strong skills in Google Sheets/Excel (formulas, formatting, tracking).
• Excellent written communication and organization.
• Experience managing teams or coordinating operations.
• Ability to work independently, solve problems, and maintain structure.