Today - 02 Sep
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Information about vacant position:
- Specialization/Specialty: Logistics / Transport
Customs operations/declarations Sales Customer Service Excellence, Customer service - Industry / Field: Corporate Services
Outsourcing/Offshoring - Seniority level: Mid-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: On site
Employer requirement:
- Experience is mandatory: Experience from 2 years
- Specialization/Specialty(Mandatory):Logistics / Transport
Customs operations/declarations SalesCustomer Service Excellence, Customer service - Industry / Field(Mandatory):Corporate Services
Outsourcing/Offshoring - Seniority level: Mid-Level
- Minimal educational level: High School
- Languages: English
Girteka is Europe’s largest asset-based logistics company, operating across the continent and supporting the supply chains that businesses and communities rely on every day. Behind every delivery there are more than 15,000 professionals who take accountability for results, apply their expertise to solve complex challenges, and collaborate as one team across countries and functions.
This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics. As part of this fast-growing organization, you will play a key role in driving operational excellence and strengthening our customer service strategy.
This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics. As part of this fast-growing organization, you will play a key role in driving operational excellence and strengthening our customer service strategy.
Girteka is looking for a Customer Care Team Lead whose primary duties include overseeing the work of a team of technical service representatives, applying specialized technical or product knowledge. The role involves maintaining ongoing relationships with key customers, regularly collaborating with sales staff, and serving as an expert in handling complex queries
What can you expect your day to look like?
- Organize and oversee the daily operations of the Customer Care team, ensuring smooth workflows and the achievement of performance goals.
- Coordinate shipment movements, ensuring full compliance with customs procedures and transport regulations.
- Collaborate with customs brokers, border authorities, and other relevant partners to ensure seamless cargo flow and timely resolution of issues.
- Set, monitor, and deliver on key KPIs, including efficiency, service quality, and NPS.
- Oversee payment control processes and proactively prevent debt accumulation.
- Support team members with day-to-day challenges by providing guidance and timely intervention when needed.
- Foster collaboration within the team and across departments, building strong relationships with internal stakeholders and external partners.
- Lead by example by promoting company values, fostering a positive team culture, and encouraging continuous improvement and professional growth.
What do we expect from you?
- Minimum of 2 years of proven leadership experience in the transport or logistics sector.
- Strong knowledge of logistics operations and customs procedures, including an understanding of organizational processes, standards, and services.
- Good command of English, both written and spoken.
- Excellent problem-solving and communication skills.
- Goal-oriented and accountable, with a strong focus on achieving team results.
- Strong organizational and time management skills, with the ability to prioritize effectively.
- Positive, proactive, and adaptable mindset, with openness to change and innovation.
- Ability to motivate, guide, and inspire team members.
Why should you consider us as your next career step?
We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:
Career opportunities:Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
Learning and development:We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. You’ll find free fruit and snacks in our kitchenettes and lounges.
Collaborative culture: : We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.
Please apply to this job online using following link: https://careers.girteka.eu/job/Tbilisi-Customer-Care-Team-Lead/1350082255/
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Logistics / Transport
Customs operations/declarations
Sales
Customer Service Excellence,
Customer service
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