Today - 11 Nov
Vip
Information about vacant position:
- Specialization/Specialty: Sales
Customer Service Excellence - Industry / Field: Retail
Retail - Seniority level: Senior-Level
- Schedule: Full-time
- Employment form: Fixed-term contract
- Work Location: On site
Employer requirement:
- Experience is mandatory:
- Seniority level: Senior-Level
- Education level(s): Master, Bachelor, Doctor, College, Other
- Languages: English,Russian
LLC “Transcom Group” is seeking a Junior Customer Support Operator
Employer: LLC “Transcom Group”
Salary: 1,800 GEL net (take-home pay)
About the Company
Transcom Group is a Georgian company operating in the e-commerce sector in the Georgian market.
Job Description
We are looking for a responsible, communicative, and detail-oriented candidate to provide written customer support via chat and email. Fluency in Georgian and Russian is essential, along with the ability to handle customer inquiries efficiently and resolve standard issues.
Key Responsibilities
- Receive and respond to customer inquiries via chat and email.
- Provide customers with information about products and services in accordance with established procedures.
- Process and resolve standard customer requests and issues promptly, within the scope of assigned responsibilities.
- Record customer inquiries, enter relevant information into the appropriate system, and update case statuses.
- Escalate non-standard issues to the relevant department or direct supervisor.
- Monitor the status of escalated cases and keep customers informed of updates.
- Collect customer feedback and provide relevant information to the direct supervisor.
- Comply with the company’s internal policies, procedures, and customer service standards.
- Follow instructions related to work processes and systems, and continuously develop professional knowledge.
- Perform other position-related duties assigned by the direct supervisor.
Qualification Requirements
- Secondary, vocational, or higher education.
- Fluency in Georgian and Russian.
- Previous experience in customer service or customer support will be considered an advantage.
- Strong communication and active listening skills.
- Ability to analyze and resolve problems quickly and effectively.
- Basic computer skills, including proficiency in MS Office and email applications.
- A strong sense of responsibility, good organizational skills, and a customer-oriented approach.
Personal Competencies
- Strong organizational skills and effective time management.
- Ability to work well in a team.
- Ability to work effectively in a fast-paced and changing environment.
Working location: Tbilisi, office based
Working hours: 2 days work/2 days off (from 09:00 to 21:00)
If you are interested, please send your CV to hr-ops@trc.ge
Sales
Customer Service Excellence
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