IT Support Engineer

თბილისი სრული განაკვეთი Clark Outsourcing Company
მივლინება: არა
განათლება: ბაკალავრი
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი, პროგრამისტი/ინჟინერი
Clark Outsourcing Company announces a vacancy for the position:IT Support Engineer

Salary Grade: 700 USD to 1200 USD / GROS a month
Schedule: 10:00 PM to 7:00pm

Background:
The Help Desk IT Support Engineer will be responsible for providing IT support to client's computers, servers and networks via our ticketing system and remote monitoring & management (RMM) platform. 
The Help Desk IT Support Engineer will be the first point of contact for all IT reported issues for our clients globally.

Responsibilities:
  • Provide telephone, e-mail and chat support to end-users via jobs assigned to them in our ticketing system.
  • Installing and configuring hardware and software components to ensure meeting deadlines.
  • Manage and maintain clients network, servers and equipment such as Meraki, Sophos,Fortinet, Lenovo, HP and Dell hardware.
  • Manage and maintain Azure based servers and systems.
  • Troubleshooting hardware and software issues.
  • Installing and upgrading software applications.
  • Performing tests and evaluations on new software and hardware.
  • Conducting daily checks and system functions to make sure that networks and communication links are operational for business support.
  • Managing and developing technical documentation and SOP’s. Confidentiality Notice: This document, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized
  • review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender, delete and then destroy all copies.

Requirements:
  • Bachelor’s degree in Computer Science or Information Technology (IT).
  • Certification in Microsoft Technologies such as MCP/MCSE
  • Certification in Cisco Certified Network Associate (CCNA).
  • 2+ years experience in the Information Technology industry in a corporate environment supporting Global clients.



To apply,please send your resume to the following email: clarkoutsourcing+candidate+jl74xv43x@mail.manatal.com
or tbilisiadmin@clarkoutsourcing.com