German Speaking Customer Service Operator

თბილისი მოქნილი გრაფიკი HH Recruitment
მივლინება: არა
განათლება: საშუალო განათლება ენები: გერმანული
ადმინისტრაცია: ქოლ ცენტრის ოპერატორი

Recruitment Agency HH ( is announcing vacancy for the position of an Italian Speaking Customers Service Operator for an International Customer Service company

Main Duties & Responsibilities:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Main Requirements:

  • High School education.
  • Desirably, at least 6 months of working experience in a customer service environment.
  • Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
  • Excellent Knowledge of German an English Languages.


Working Week Schedule:

  • 5 days/ 40-48 hours per week.
  • Working in shifts. (10:00 – 23:00)



  • Permanent Work at Home after the training and nesting period
  • Life insurance
  • Internet allowance
  • Meal vouchers
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team events
  • Company provides Laptops
  • Amadeus and Sabre knowledge


Please send your CV to the following email address: