Recruitment Agency HH (www.HH.ge) is announcing vacancy for the position of an Italian Speaking Customers Service Operator for an International Customer Service company

Main Duties & Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Main Requirements:

• High School education.
• Desirably, at least 6 months of working experience in a customer service environment.
• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
• Excellent Knowledge of German an English Languages.

Working Week Schedule:

• 5 days/ 40-48 hours per week.
• Working in shifts. (10:00 – 23:00)

Other:

• Permanent Work at Home after the training and nesting period
• Life insurance
• Internet allowance
• Meal vouchers
• Various career development opportunities
• Annual reward and recognition events
• Holiday pay
• Team events
• Company provides Laptops
• Amadeus and Sabre knowledge

Please send your CV to the following email address: recruitment16@hh.ge