The BK Group is a company operating throughout Europe in the fields of property development and facility management. With BK World, we are now creating innovative lounges at the most modern electric car charging parks in the world.In our sustainable lounges, our guests experience future services today. In addition to fully digital vending refrigerators for snacks and beverages, target group-specific children's corner, coffee machine and offices, our guests benefit from lounge areas with a feel-good character and an appealing sanitary area. Another business area in the vending business is the Germany-wide operation of pizza vending machines. Within 4 minutes, our customers can enjoy freshly baked pizzas at 50 locations. If you want to accompany and help shape the mobility of the future and an innovative vending business, then apply now to join Back Office Services team as Operations Center Coordinator.
SCOPE OF DUTIES
- As Operations Center Coordinator (m/f/d) in our bk World Operations Center (Remote) you support the smooth operation and optimal functionality of the bk World incl. all vending machines and all pizza machines
- Responsible for the technical service and support of the bk World / pizza machines
- Acceptance and monitoring of fault reports and forwarding to the responsible contact person incl. ticket creation, ticket monitoring and ticket closure
- Independent prioritization of tasks and malfunctions according to urgency and proactive solution finding
- Active monitoring of technical equipment in bk World, vending machines, screens, camera systems and security dashboards
- Tracking and summarizing various sales figures and KPIs
- Handling all customer inquiries, complaints and Google reviews
QUALIFICATION
- Experience in commercial field
- Interest in technical support
- Proactive mindset
- Open to digital work and different software solutions
- Strong communication skills and enjoy working with people
- Empathic appearance and high stress resistance
- Independent working style and reliability
- Solution-oriented work and hands-on mentality
- Good knowledge of German and English, both written and spoken
- Technical understanding is an advantage
Please send your CV to the following email address: chelidze@go-on-group.com