Financial Chain Corporation is a leading global outsourcing company providing accounting, human resource, employer of record, consulting and legal services. We are providing outsource services to a number of companies in Georgia as well as in 13 countries of the world.
Currently FCC is looking for full-time Back Office Operator providing the business support for our contracted company Philip Morris Georgia (PMG) an affiliate of Philip Morris International Inc. - The world`s leading international tobacco company. The position will be based in PMG Tbilisi office.
The role of Business Support Service Center Specialist is for you, if you have:
- Ability to build and maintain positive relationships with customers
- Strong phone and verbal communication skills along with active listening
- Passion to learn, grow and progress through your career
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to prioritize tasks according to importance in a fast-paced environment
- Demonstrated ability of creative thinking and a strong sense of responsibility and urgency
- Ability to be resourceful and proactive when issues arise
What you will be responsible for:
- Providing customer service to company clients, coordination the tasks assigned to distribution and remote controlling of their performance
- Close cooperation with company field force in order to ensure sustainable business growth
- Answering inbound calls and responding to customer inquiries in a timely manner via phone and online
- Providing personalized customer service by responding to the needs of customers
- Provide customer support via hot-line
- Ensure execution of Territory Media Plan
- Fulfill performance reporting
What we are looking for:
- University degree
- Proficient level of MS Office applications (Excel, Power Point)
- Ability to learn fast and work in online platform
- Experience in customer service/business support is an advantage
- English and Russian language knowledge
What we offer to our employees:
- Here we are giving you the opportunity to:
- Build your career and unleash your full potential
- Take your professional skills to the next level and develop professionally
- Explore excellent dynamic work environment within the multinational and multicultural company
If you are eager to learn, develop personally and professionally and progress through you career, please apply to the following mail address nata.badoeva@contracted.pmi.com Please indicate the position you are applying for in the subject line.
The purpose of processing personal data which candidate submits to FCC is to manage applications for applicant screening and recruitment process only. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.
Personal information provided by you will be processed and stored in accordance with the rules established by the Georgian Legislation. By sending the information to Fchain you are automatically giving consent that your personal information will stay in our Database for 2 years.