Hampton by Hilton is looking for Guest Service Agent

Join Our Team and Help Drive Success at Hampton!

We are seeking an agile, warm, and positive Guest Service Agent to join the team at Hampton by Hilton Batumi Center. If you're passionate about providing exceptional service, creating a welcoming atmosphere, and assisting guests in making the most of their stay, this is your opportunity to become a key part of a dynamic and friendly team.

Job Overview:
Hampton by Hilton Batumi Center is seeking a friendly and proactive Guest Service Agent to handle front desk duties and assist with bar operations. Reporting to the Guest Operations Supervisor, you'll play a key role in delivering excellent service, ensuring smooth check-ins, and enhancing the overall guest experience.

Main Duties & Responsibilities:

• Greet guests warmly and manage the full check-in/check-out process, including verifying information, assigning rooms, issuing keys, and explaining hotel services.
• Promote hotel services and amenities, while actively enrolling guests in the Hilton Honors loyalty program to enhance brand engagement.
• Maintain thorough knowledge of hotel operations, room types, rates, promotions, and local attractions to assist guests effectively.
• Respond to guest inquiries via phone, in person, and through Kipsu, our guest messaging platform, ensuring timely and personalized communication
• Address guest concerns and complaints professionally, finding timely and effective solutions to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean, well-maintained, and ready for arrival.
• Process all payments accurately using the PMS, including handling cash, credit/debit cards, and virtual cards.
• Perform administrative tasks such as managing reservations, preparing reports, maintaining accurate guest records, updating systems, and assisting with shift handovers and documentation
• Support bar and breakfast service as needed, including preparing and serving drinks or food, maintaining cleanliness, and ensuring a pleasant guest experience

Other Duties:

• Participate in team meetings, training sessions, and ongoing development activities
• Assist with inventory control for front desk and bar supplies, including basic stock checks and restocking as directed
• Support emergency procedures and ensure guest safety during incidents by following hotel protocols
• Carry out any other tasks or projects assigned by hotel management to ensure smooth daily operations and superior guest service
• Take the lead in managing emergency situations alongside the hotel team
• Assist with night audit responsibilities as needed during the auditor's scheduled days off

Qualifications

• Bachelor’s degree in Business Administration or Hospitality Management (students currently pursuing a degree are also encouraged to apply)
• Previous experience in front desk, guest services, or hotel reservations roles is preferred
• Excellent verbal and written communication skills in English; additional language skills are an advantage
• Previous experience in front desk, guest services, or hotel reservations roles is preferred
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Ability to remain calm and courteous under pressure and handle guest concerns with empathy and efficiency

Skills

• Excellent communication, negotiation, and interpersonal skills
• Attention to detail and accuracy in handling bookings and guest information
• Problem-solving skills with a proactive approach to guest issues
• Basic knowledge of bar service and beverage handling (an advantage)

Working Conditions:
Job site: Batumi.
Employment type: Full-time, shift-based schedule
Remuneration: by agreement.

Besides a challenging, enjoyable, diverse, and evolving environment offered here, you will also enjoy a range of special benefits:
Health insurance
50% discount at Hilton Batumi, including: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion, and the Eforea Spa Center
70% discount on the Argo Cable Car in Batumi
20% discount at Restaurant Argo

If you are a friendly, detail-oriented individual with a passion for providing outstanding guest service and creating positive first impressions, we’d love to hear from you. Interested candidates are invited to submit their resume/CV to the following address: https://careertourinvestgroup.bitrix24.site/crm_form_qbo3w/

Thank you for your interest in joining Hampton by Hilton Batumi Center. We appreciate your application and wish you the best of luck in the selection process!