• Respond to technical inquiries and troubleshooting issues reported by B2B partners.
• Provide clear, concise, and timely updates on issue status and resolution steps.
• Collaborate with internal teams (Product, Engineering, QA) to escalate and resolve complex problems.

• Follow established support workflows and standard operating procedures.
• Identify recurring issues and suggest improvements to processes or documentation.
• Maintain accurate records of support interactions and resolutions.
• Partner Communication & Relationship Building
• Serve as a reliable point of contact for assigned B2B partners.
• Build trust through consistent, professional, and empathetic communication.
• Ensure partner satisfaction by delivering high-quality support experiences.

• Work closely with other support specialists and the team leader to share knowledge and best practices.
• Participate in training sessions to enhance technical and customer service skills.
• Contribute to a positive and collaborative team culture.

• 2+ years in technical support, preferably in the gaming or software industry.
• Experience supporting B2B clients or partners is a strong plus.

• Solid understanding of technical troubleshooting and support methodologies.
• Strong communication skills—both written and verbal.
• Ability to manage multiple issues simultaneously in a fast-paced environment.
• Familiarity with support ticketing systems and CRM tools.

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Equivalent experience in technical support may be considered.

• Proactive mindset with strong problem-solving abilities.
• Team player with a customer-first attitude.
• Willingness to learn and adapt in a dynamic environment.

We appreciate your interest in career opportunities with LLC Esoterica Games. Protecting your privacy is very important to us. All personal data is processed in accordance with the Law of Georgia On Personal Data Protection. Your information will remain confidential and will be used exclusively to evaluate your suitability for employment. Data may be retained for up to two years and is stored securely in compliance with applicable data protection requirements.

Thank you once again for considering a future with us.