დღეს - 07 ნოე
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ქოლ-ცენტრი გაყიდვები კლიენტთა მომსახურება - ინდუსტრია / სფერო: პროგრამული უზრუნველყოფა და IT სერვისები
პროგრამული უზრუნველყოფა - გამოცდილების დონე / რგოლი: საშუალო რგოლი
- განაკვეთი: სრული განაკვეთი
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- სასურველია გამოცდილება:
- სპეციალობა / სპეციალიზაცია(აუცილებელი):ადმინისტრაცია / ბიზნესის მართვა
ქოლ-ცენტრი გაყიდვებიკლიენტთა მომსახურება - ინდუსტრია / სფერო(აუცილებელი):პროგრამული უზრუნველყოფა და IT სერვისები
პროგრამული უზრუნველყოფა - ენები: ინგლისური
Flat Rock Technology is looking for Customer Success Manager
Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations - London, Varna, Ruse, Burgas, Tbilisi and San Jose and provides software, cloud, and outsourcing services.
With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle - from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.
Main responsibilities:
- Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities;
- Work Strategically and Commercially;
- Support account leads by developing and managing an active opportunity;
- Provides technical support to the clients before and after-sales;
- Support business practices through developing relationships and account planning within existing accounts and target accounts;
- Evaluating customer needs to suggest upgrades or additional services;
- Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes;
- Design and develop daily, weekly, monthly reporting to senior management;
- Manage client procurement relationships, including negotiating and managing commercial contracts;
- Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation;
- Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions;
- Negotiating rates and prices with clients;
Requirements:
- Excellent English language skills;
- Experience in technical support, sales, and account management;
- Good technical understanding;
- Excellent communication and interpersonal skills;
- Ability to self-organize and achieve objectives within committed timeframes;
- Familiarity with client on-boarding requirements and an ability to think creatively;
- Collaboration, organization and multi-tasking skills;
- Good critical thinking and problem-solving skills;
What we offer in return:
- Competitive salaries based on performance reviews with additional benefits.
- Working on interesting international projects with latest technologies.
- Opportunities for professional growth and career development.
- Challenging work in a fast-growing international organization.
- Dynamic work environment in young team.
- Additional health insurance package.
- Modern offices around the world.
- Birthday vouchers.
- Opportunity for sport card.
- Entertainment spaces, teambuilding events, parties, and participation in different events.
- Fresh fruits and beverages in the office.
- 24 days of holiday which further increase with the time spent in the company.
Privacy statement:
If that sounds just like you, apply now by sending your CV in English!
To apply for the position, please follow the link and fill out the form: https://flatrocktech.com/careers/customer-success-manager
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.
We are looking forward to meeting you!
To apply for the position, please follow the link and fill out the form:
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