To achieve and establish our growth, we are currently looking for a Junior Service Manager for Georgia Live Casino Operations. Leading the way to increased efficiency and success, the Junior Service Manager is in a critical position within any organization.

Qualifications and Experience:

• Excellent written and verbal communication in English
• Excellent computer literacy skills, Microsoft 365 suite knowledge
• An analytical personality with great attention to detail and the ability to effectively multitask
• Willing to learn and ambitious to grow, personally and professionally
• Able to work various shift types
• Business first attitude
• Able to identify and resolve issues independently with consistent professional conduct
• Strong sense of integrity, able to maintain strict confidentiality
• Strong Work Ethic and dedication
• Live Casino or iGaming experience is a plus
• Academic qualification in management and/or computers is a plus

Key Responsibilities:

• Run day-to-day operations of Proxy Live Solutions™ Live Gaming Studio
• Maintain a professional Environment at the OCR
• Ensure that Proxy Live Solutions™ service is fully operational without interruptions/issues
• Ensure game results are completed and processed according to correct procedures
• Use of various internal systems including but not limited to JIRA, WIKI, MS Office
• Always supervise game integrity and report
• Identify, analyze, log, resolve, and escalate all incidents as necessary
• Handle cards and other studio equipment as necessary
• Replace colleagues during their vacations, sick leaves, and other absences
• Provide feedback on the efficiency of Service Management processes
• Uphold and display Proxy Live Solutions™ company values
• Any other duties as required and relevant to the role

Benefits:

• Unlimited access to Udemy Learning
• Personal and professional development workshops
• Career budget and development opportunities
• Health insurance & Fit pass
• Discount card
• Uniform allowance
• Employee referral program as well as other benefits according to the company’s benefits policy

If this sounds interesting to you, share your resume with us at: careers@proxylivesolutions.com