To support and drive our ongoing growth, we are currently seeking a Shift Lead to join our Live Gaming Studio in Tbilisi.

As a key role within the organization, the Shift Lead will play a pivotal part in enhancing operational efficiency and contributing to our overall success.

Requirements:

• Junior ST - performance control and reporting; checking OC board and changing status;
• Create and manage employees’ shift work and schedule according to business needs.
• Maintain and update any changes that may occur due to business needs
• Ensure that shifts are always covered
• Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow;
• Schedule employee absences such as vacations, sick leaves, maternity/paternity leaves, etc. ensure appropriate coverage.
• Ensure that scheduling KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
• Answer phone calls while on shift.
• Inform employees about changes in their schedule via phone/emails or any other method introduced.
• Correctly report working hours and ensure great collaboration with payroll department.
• Maintain accurate attendance records.
• Replace colleagues during their vacations, sick leaves, and other absences
• Handle escalated cases by Junior STs
• Tracking project table;
• Generate monthly/weekly reports;
• Vacation, salary in advance, document approval along with HR team considering headcount.
• Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
• Conduct Studio Walks: Oversee studio walks conducted by Junior SL's to maintain operational standards.
• Incident Reporting: Collaborate closely with Senior SL's to report and address any incidents or issues that arise during shifts.
• Shift Change Management: Handle and approve shift changes and manage waiting lists in accordance with shift types and business needs
• Communication Channels: Monitor common communication channels and take appropriate actions when necessary to ensure smooth operations.
• One-on-One Meetings: ConductBi-weekly or monthly one-on-one meetings with Junior STs to provide coaching and feedback, including quarterly PDP.
• Team Activity Planning: Plan and prioritize team activities to ensure efficient workflow and timely completion of tasks and projects.
• Process Improvement: Proactively seek opportunities to streamline processes, improve efficiency, and enhance overall team effectiveness. Updating and sharing confluence articles to the relevant stakeholders.
• Collaboration: Oversee different departments collaborating together to achieve high performance across shifts.
• Product and QA Troubleshooting: Help troubleshoot any product or QA problems during shifts.
• Employee Engagement: Decrease staff call-ins and increase morale through employee engagement activities.
• Clerical Support: Provide clerical support to all operations and Senior SLs.
• Adherence to Procedures: Ensure adherence to internal procedures and company policies.
• Any other duties as required and relevant to the role

Must have:

• At least 1 year of experience in the iGaming industry
• At least 6 months of experience in scheduling or supervisory roles
• Strong organizational and time management skills
• Ability to work on weekends

Benefits

• Health insurance;
• Referral program;
• Corporate discount card;
• Fitpass;
• Snacks & fruits in the office
• Unlimited access to Udemy learning.

If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us!