At Flat Rock Technology, we build the future!
Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.
With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.
We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

Join a team that’s collaborative, ambitious, and always pushing for better.
At Flat Rock, we don’t just follow the future - we create it.

Main responsibilities:

• US Working hours
• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
• Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Requirements:

• 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
• Fluent in both written and spoken English
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Excellent problem-solving, time management, and prioritization skills
• Strong communication and presentation skills for technical and non-technical audiences
• Proven ability to document processes and create technical enablement materials

What we offer in return

• Competitive salary packages plus a range of region-specific benefits
• Clear career paths and opportunities for continuous professional development
• Exciting, meaningful work within a fast-growing international organisation
• Modern office spaces across the globe
• A vibrant company culture with regular team events and social activities
• Entertainment zones, team-building programmes, and local cultural celebrations
• Hybrid working options – enjoy the flexibility of working from home and the office
• Additional holiday days added the longer you’re with Flat Rock

Privacy statement:
If that sounds just like you, apply now by sending your CV in English!