28 იან - 11 თებ
სტარტი
ინფორმაცია ვაკანტური პოზიციის შესახებ:
- სპეციალობა / სპეციალიზაცია: ადამიანური რესურსები
სამუშაო ძალის ანალიტიკა - ინდუსტრია / სფერო: კორპორატიული სერვისები
აუთსორსინგი/ოფშორინგი - გამოცდილების დონე / რგოლი: საშუალო რგოლი
- განაკვეთი: სრული განაკვეთი
- დასაქმების ფორმა: ვადიანი კონტრაქტი
- სამუშაოს ადგილმდებარეობა: ოფისიდან/სამუშაო ადგილიდან
დამსაქმებლის მოთხოვნები:
- გამოცდილება აუცილებელია:
- სპეციალობა / სპეციალიზაცია(აუცილებელი):ადამიანური რესურსები
სამუშაო ძალის ანალიტიკა - ინდუსტრია / სფერო(აუცილებელი):კორპორატიული სერვისები
აუთსორსინგი/ოფშორინგი - გამოცდილების დონე / რგოლი: საშუალო რგოლი
- ენები: გერმანული,ინგლისური
Majorel is now TP - formerly Teleperformance
With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before.
TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.
TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology.
At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.
The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.
We are seeking a WFM (Workforce Management) Analyst for our team in Tbilisi. In this position, you take on the following tasks:
Main responsibilities
Requirements
Personal Responsibilities
We offer you
HOW TO APPLY
Does the profile match your CV and are you interested? please submit your CV in English language including 11.02.2026.
Please submit a detailed CV that clearly outlines your relevant experience and qualifications for this position. CVs that only list job titles and dates without a clear demonstration of your skills, responsibilities, and achievements will not be considered.
Please apply to this job online using following link: https://tp-georgia.softgarden.io/job/62412874?l=de
The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.
At TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression
With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before.
TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.
TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology.
At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.
The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.
We are seeking a WFM (Workforce Management) Analyst for our team in Tbilisi. In this position, you take on the following tasks:
Main responsibilities
- Creation and maintenance of scheduling according to the interval forecast while balancing out requirements of the client, the management and the employees
- Calculate and control variations between staff available & required and provide adjustment solutions
- Data analysis and creation of forecasts, statistics, charts and reports
- Constant knowledge improvement in tasks and tools
- Communication interface to employees
- Work closely together with regional and local WFM team and cover operational tasks during absences
- Control of staffing and available resources while considering the KPI targets
- Optimize the possible handled volume for all channels to ensure the forecast is met within predetermined KPIs and the optimal allocation of skills.
Requirements
- Preferably business education /desirably work experience in service centers
- Very good knowledge of MS Office, especially Excel (pivot, formulas, functions and graphs, etc.)
- Preferably experience in scheduling and / or real time management
- Experience with any planning software beneficial (TSQ, Aspect, NICE, etc.)
- Excellent understanding of numerical reasoning and analytical thinking
- Good command of German and English (spoken and written) is mandatory
- High communication and interpersonal skills
- High resilience and flexibility
- Team orientation
- Analytical, structured, result-oriented approach and a high level of initiative
- Attention to detail and accuracy
- Ability to analyze critical situations in the context of operational planning with the aim to present solutions
- Ability to interpret complex contractual facts in regard to scheduling and real time management.
Personal Responsibilities
- Operates in the allocated area independently
- Direct report to the responsible WFM Country Manager or WFM Assistant Manager.
We offer you
- Attractive salary
- A workplace that runs on trust, empowerment, and feedback
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Best career development opportunities in an international company
- Centrally located, modern offices, game zones, and relaxation areas.
HOW TO APPLY
Does the profile match your CV and are you interested? please submit your CV in English language including 11.02.2026.
Please submit a detailed CV that clearly outlines your relevant experience and qualifications for this position. CVs that only list job titles and dates without a clear demonstration of your skills, responsibilities, and achievements will not be considered.
Please apply to this job online using following link: https://tp-georgia.softgarden.io/job/62412874?l=de
The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.
At TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression
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