HR Agency is announcing vacancy for QCommerce Support Agent, assigned to Glovo in Georgia.

The hired person will be assigned to Glovoapp Georgia LLC.

We are seeking a highly motivated and detail-oriented individual to join our team as a Quick Commerce Support Agent. In this role, you will take full ownership of an assigned region, responsible for managing and resolving Q-Commerce support cases within our Salesforce platform. Your primary goal will be to resolve partner and product data inquiries efficiently to meet and exceed our Service Level Agreements (SLAs). You will be a key player in ensuring the accuracy and integrity of our catalog data for your region.

Responsibilities:

• Take ownership of your assigned region, effectively managing a queue of incoming cases in Salesforce related to the creation and onboarding of partners and creation or modification of products in our PIM & Catalog systems.
• Meet and exceed targets for case resolution times (SLAs), ensuring timely and accurate support.
• Populate and adjust product and partner information within Salesforce based on case requests, ensuring the highest level of accuracy and completeness.
• Utilize automation tools to modify catalog content, adhering to the required format.
• Collaborate with regional and global teams to assign appropriate master categories to products and update brand information.

Requirements:

• Proficient in English (C1 level) to effectively communicate and participate in training sessions and daily operations.
• Strong computer skills. Salesforce and Google Sheets knowledge is a plus.
• Meticulous attention to detail, with exceptional organizational and time management abilities to consistently meet SLA deadlines.
• A proactive problem-solver with the ability to work independently while also demonstrating excellent interpersonal and communication skills for team collaboration.
• Availability to work fixed hours, Monday to Friday, in a hybrid working model.

What We Offer:

• Extensive Training: We provide comprehensive training on our systems, including Salesforce, ensuring you have the skills and knowledge to excel in the role. No prior experience is needed, as we offer on-the-job training.
• Startup Environment: Join our exciting startup atmosphere where innovation and creativity thrive. Be part of a growing company that values your ideas and contributions.
• Inclusive Culture: Join our collaborative and inclusive team environment, where open communication and teamwork are valued. Your contributions will be recognized and appreciated.
• Work-Life Balance: Enjoy fixed hours from Monday to Friday and a hybrid working model, ensuring a healthy work-life balance.

Glovo Values:

• Gas: We work hard with energy and passion for what we do.
• Care: We are careful. We are citizens of the world and strive to have a positive impact on the environment.
• Good vibes: We build our reality on optimism, trust, and openness. ● Stay humble: We are conscious. We believe that feedback is the best way to improve ourselves.
• Glownership: We are Glowners. We go beyond our roles and departments for Glovo's success.
• High bar: We maintain high standards. Our team consists of the best talents.

If you are interested to this position, please, apply to the vacancy by “Send CV” Button