Customer Service Representative

თბილისი სრული განაკვეთი Majorel
განათლება: ბაკალავრი
გაყიდვები: გაყიდვები(ზოგადი), კლიენტების მომსახურების მენეჯერი

We are looking for Customer Service Representative (m/f) for Premium IT products for our growing team in Tbilisi. In this position, you take on the following tasks:

Overall Responsibilities:

  • Listen and respond to customers’ needs, concerns, requests and complaints
  • Provide information about products and services
  • Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
  • Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
  • Research answers or solutions as needed
  • Creating and maintaining a positive and professional relationship to the customer
  • Refer customers to supervisors, managers, or others in case of escalation

Requirements

  • High school diploma or equivalent
  • Experience in customer service face-to-face or through other channels beneficial
  • Very good verbal and written communicational skills in Russian
  • Ability to understand spoken and written English
  • Basic IT knowledge (questions around PC handling, Internet handling, commonly used IT products, etc.)
  • Excellent skills in handling customer issues with empathy and communicate in a friendly tone
  • Ability to drive for solutions according to customer needs
  • Talent to listen to and understand the customer and to act accordingly
  • Extended computer user skills including strong keyboarding skills
  • Experience with client products, or computer based personal content management applications that are similar to client offerings
  • Initial experience with troubleshooting technical problems with personal computers and peripheral equipment

We offer you:

  • Attractive salary and health insurance
  • Positive working atmosphere in a motivated team
  • Personal and professional development
  • Best career opportunities in an international company

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 48,000 employees in 28 countries.

More information about Majorel can be found here: https://www.majorel.com/

If you think you meet the requirements please send your CV and letter of motivation in English language to jobs.tbilisi@majorel.biz including 28th of May, 2019. Please indicate position you are applying to in subject field.

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months.