Customer Service Representative

თბილისი სრული განაკვეთი Majorel
განათლება: ბაკალავრი
გაყიდვები: გაყიდვები(ზოგადი), კლიენტების მომსახურების მენეჯერი

We are looking for Customer Service Representative (m/f) for Premium IT products for our growing team in Tbilisi. In this position, you take on the following tasks:

Overall Responsibilities:

  • Listen and respond to customers’ needs, concerns, requests and complaints
  • Provide information about products and services
  • Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
  • Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
  • Research answers or solutions as needed
  • Creating and maintaining a positive and professional relationship to the customer
  • Refer customers to supervisors, managers, or others in case of escalation


  • High school diploma or equivalent
  • Experience in customer service face-to-face or through other channels beneficial
  • Very good verbal and written communicational skills in Russian
  • Ability to understand spoken and written English
  • Basic IT knowledge (questions around PC handling, Internet handling, commonly used IT products, etc.)
  • Excellent skills in handling customer issues with empathy and communicate in a friendly tone
  • Ability to drive for solutions according to customer needs
  • Talent to listen to and understand the customer and to act accordingly
  • Extended computer user skills including strong keyboarding skills
  • Experience with client products, or computer based personal content management applications that are similar to client offerings
  • Initial experience with troubleshooting technical problems with personal computers and peripheral equipment

We offer you:

  • Attractive salary and health insurance
  • Positive working atmosphere in a motivated team
  • Personal and professional development
  • Best career opportunities in an international company

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 48,000 employees in 28 countries.

More information about Majorel can be found here:

If you think you meet the requirements please send your CV and letter of motivation in English language to including 28th of May, 2019. Please indicate position you are applying to in subject field.

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months.