PSP support specialist

თბილისი სრული განაკვეთი TAZE Technologies
გამოცდილება: ერთ წელზე ნაკლები ენები: ინგლისური, რუსული
გაყიდვები: კლიენტების მომსახურების მენეჯერი

TAZE Technologies is pleased to announce a vacancy for the position of PSP support specialist

Position Overview: Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.


Responsibilities:

  • Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
  • Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
  • Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
  • Handle chargeback cases in accordance with the procedure;
  • Be able to understand fraudulent patterns and report them in a timely manner.


We offer:

  • A friendly and result-driven team consisting of the top players around the world;
  • Star players/Top Salary policy;
  • Transparency is our currency;
  • Work without barriers: If you are a person who admires the flexibility and lack of barriers in creating ideas, you have come to the right place;
  • Unlimited leave policy;
  • Flexible working hours;
  • Ability to work from the office or out of the office;
  • Medical Insurance;
  • Support for personal and professional development: full compensation for professional courses and a chance to win personal training you’ve dreamed of all your life;
  • Diverse and active corporate life: corporate parties, team-building events, and join sports activities and more;
  • Chance to improve your English language skills.


Requirements:

  • Customer-focused;
  • Multi-tasking. Be good at planning and organizing your own schedule;
  • Problem-solving: Identify barriers that prevent achieving goals and standards;
  • Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
  • Firm understanding of Excel/Google sheets. Basic HTML understanding;
  • Be familiar with different payment types and how do they work;
  • Be flexible with your schedule. Possible day/night shifts;
  • Understanding what do Chargeback, KYC, CFT, and some other bizarre words mean.

Please send your CV to the following email address:recruitment@tazetec.com