Customer Service Specialist

თბილისი სრული განაკვეთი Clark Outsourcing Company
მივლინება: არა
განათლება: ბაკალავრი
გაყიდვები: კლიენტების მომსახურების მენეჯერი
Clark Outsourcing Company announces a vacancy for the position: Customer Service Specialist

Position Title: Customer Service Specialist
Classification: Associate
Salary: 955 - 1150 GEL a month

Schedule: Tuesday - Sunday or Sunday - Thursday 5pm- 2 am

About Us: You will love working with us! Clark Outsourcing is an American owned and operated BPO company with global locations and our newest office in Tbilisi. We are the perfect company to grow with. Not too big and not too small, with just over 700 employees, we are big enough to offer stability with a well-established company and fun work environment but small enough that everyone who works with us is treated like family. Find out more about us at ClarkOutsourcing.com and be sure to visit our FB Page too. https://www.facebook.com/ClarkOutsourcing

Responsibilities:
  • Manage and respond to customer service requests and ensure the resolution of consumer issues
  • Handle contacts through various contact channels like Phone, Email, SMS messaging, etc, using our CRM platforms
  • Lead and execute the onboarding process to nurture new patients
  • Provide detailed information and insight into Hone products and services
  • Help create and improve processes to streamline customer success functions
  • Champion existing customers to ensure customer satisfaction
  • Should be flexible to work off hours and on weekend/holidays as needed

Requirements:
  • Bachelor’s Degree preferred
  • 2-4+ years of customer service experience in a remote or in-person contact center environment, handling a high volume of contacts
  • Experience with customer service tools like Zendesk and Salesforce
  • Excellent interpersonal, client service, and communication skills (both verbal and written)
  • Comfortable with technology and troubleshooting
  • Must be able to handle ambiguity with ease
  • A self-starter that likes to be part of innovative, mission-driven environments
  • Intellectually curious and always striving to improve customer outcomes
  • Background in health care customer service is preferred, and background or personal experience with hormone optimization is a huge plus!

To apply , please send your resume to the following email clarkoutsourcing+candidate+jqw63rvvw@mail.manatal.com or tbilisiadmin@clarkoutsourcing.com