Concentrix’s  announces a vacancy for the position Technical Support Specialist with Italian

Location GEO Work-at-home  Georgia 

Job IdR1362437  

Posted Date  12/12/2022  External

Job associated with 2 categories Operations Contact Center

Job Title:

Technical Support Specialist with Italian

Job Description

To ensure the expansion of our Welcome and Support Center we are looking to recruit a Technical Support Specialist.  

The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.  

So, what’s the role all about? 

• Handling Clients’ Technical requests by phone and chat 
• Providing Hardware and Software support to the utilized multifunctional devices 
  
• Focusing on customer expectations and satisfaction 
  
• Collaborating with other team members to provide high-quality support 
  
• Ensuring that all Service level Agreements (SLAs) are met consistently
  

Our top candidate has: 

• Fluency in Italian and working level of English 
• Basic Troubleshooting skills 
  
• Excellent communication skills 
  
• Ability to identify and understand clients’ needs 
  
• Ability to present complex information in a simple way 
  

Why to work for Concentrix? 

• Standard working hours on full-time 
• Competitive remuneration with performance-based bonuses
  
• Opportunity to grow with our career development programs
  
• Reward and Recognition program
  
• Constant support from a dynamic success-driven team of specialists 
  
• Health and Life Insurance
  
• Internet Allowance
  
• Meal Allowance
  

 That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you! 

Please apply to this job online using following link:https://jobs.concentrix.com/global/en/job/R1362437/Technical-Support-Specialist-with-Italian