Technical Support Specialist

თბილისი სრული განაკვეთი STAR IT
განათლება: საშუალო განათლება ენები: ინგლისური
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი

STAR IT is pleased to announce a vacancy for the position of Technical Support Specialist

Responsibilities:

  • Ask customer targeted open-ended questions to quickly understand the root of the problem.
  • Talk the customer through a series of actions, either via phone, email or chat, until their technical issue has been resolved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Collaborate effectively with faculty, staff, and administrators at all levels, technical and non-technical, to determine and ensure all support needs are met.
  • Provide prompt and accurate feedback to the customer.
  • Able to prioritize and manage several open issues at one time.

Requirements:

  • Strong customer service skills, including written and verbal communication skills.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to prioritize workload to appropriately respond to customer needs and demands.
  • Ability to provide responses to customers with little technical knowledge.
  • Solid experience in problem solving and resolution skills.
  • English knowledge C1 or higher.

We offer:

  • Benefits of working in an international IT company
  • Competitive salary
  • Work in one of the most interesting projects not only in Georgia, but also within the other countries where the company’s branches are located.
  • Social package: 5 sick days, corporate gifts and events.
  • Friendly, cheerful and open-minded staff.
  • Fresh fruits, tea, coffee, cookies.
  • Full time (evening and night shifts), office work (Tbilisi, Saburtalo).

If qualified, please, submit your resume in English (with a cover letter explaining why you are the best fit for us) to hr@telemedicine.ge, make sure to mention the position you are applying for and your salary expectations.