Customer Relations Manager

თბილისი სრული განაკვეთი ჯი ეს ეს
მივლინება: არა
ენები: ინგლისური, გერმანული
გაყიდვები: კლიენტების მომსახურების მენეჯერი
GSS LLC is looking for a Customer Relations Manager to join our fast-growing team. Our company provides full-stack services to companies from around the world. Including IT services, web designing, marketing solutions, and app development. 
The ideal candidate can communicate in English with ease and has experience with customer relationships.   
Responsibilities and Duties 
  • Manage CRM team to derive desired results; 
  • Create an overall CRM strategy to improve the workflow; 
  • Manage pre-made answers for the CRM team to automate the process; 
  • Resolving customer complaints quickly and efficiently; 
  • Building long-term relationships with key customers; 
  • Expand the customer base by upselling and cross-selling; 
  • Study competition to find new ways to retain customers; 
  • Respond to customers’ queries related to technical issues and purchasing process; 
Job Requirements 
  • Excellent written communication skills in English (C1). 
  • More than 3 Years of prior customer service management experience; 
  • Good communication and negotiation skills; 
  • Computer literate with strong Excel and Word skills. 
Preferred Skills/Experience 
  • Above average knowledge of German language is preferred; 
  • Basic knowledge of car maintenance is preferable (but is not a must); 
  • Basic knowledge of the automotive industry is preferable (but is not a must); 
Job Specifications 
  • Employment type: Full-time | Home-based 
  • Working hours: 8 hours per day (the exact schedule can be agreed on mutual preferences) 
  • Working days: Monday – Friday 
  • The salary: To be negotiated depending on the experience 
  • Benefits: Free health insurance and free FitPass card (free access to most fitness centers) 
If you think you qualify and you feel passionate about this job application, send us a CV/Resume in English/Georgian and proof of language knowledge (not compulsory) at Please indicate the position that you apply for in the subject line.