IT Help Desk სპეციალისტი

თბილისი სრული განაკვეთი იორკ თაუერსი
მივლინება: არა
განათლება: ბაკალავრი ენები: ინგლისური
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი
At York Towers, we're committed to creating distinctive, multicultural, and enriching lifestyles through luxury real estate developments. We're part of the York Holding Group, known for its global presence and innovative approach to the real estate industry. For more information please visit our website
We're looking for a talented IT Help Desk Specialist to join our team in Tbilisi, Georgia, and support all York Holding Group locations across the world. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you.

Structural Unit- IT Department;
Job Title- IT Help Desk Specialist;
Reports to- CTO;
Subordinates- Without subordinates;
Work schedule – Full time position, 6 working days, 1 day off.

Position Overview- Troubleshooting and resolving endpoint issues for employees, ranging from basic requests or complex issues that require immediate resolution or escalation, in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements.

Role & Responsibilities:
  • Being the first point of contact for IT related questions;
  • Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems;
  • Identify and escalate situations requiring urgent attention;
  • Troubleshoot Hardware, Operating System and software issues;
  • Interface with the various technical groups to understand issues;
  • experience working with network devices (RJ45 "plugging" experience);
  • installation of network and USB printers (scanners);
  • Knowledge of Email (POP3, IMAP) technology; experience of working with Remote programs (Any desk, others).

Essential Skills and Experience:
  • Higher education in Information Systems, Computer Science- Preferable;
  • Minimum of 2 years’ experience within a desktop support or IT Help Desk role;
  • Ability to diagnose and resolve basic technical issues;
  • The ability to break down technological processes and deliver clear, step-by-step instructions;
  • Experience troubleshooting hardware and software on Windows and Mac computers;
  • Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems;
  • Experience troubleshooting Active Directory, Exchange and Office 365 problems;
  • Excellent command of English in written and spoken.

  • Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude;
  • Strong attention to detail and ability to multi-task;
  • Self-learner and Open to continuous improvement;
  • Keen to share experience with others;
  • Ability to work individually and in a team;

We Offer:
  • Professional trainings;
  • Friendly and welcoming environment;
  • Medical Insurance;
  • Career Growth opportunities;

Organized Events and Outdoor activities.

If you think your skills match our vacancy requirements and you are motivated enough to be a part of our team, please send your CV in English to: stating the "IT Help Desk Specialist " in the subject field. The deadline for the submission of CV is December 10, 2023. Please be informed that only shortlisted candidates will be contacted.
We wish you Good Luck!