მომხმარებელთა მომსახურების სპეციალისტი

თბილისი სრული განაკვეთი MLsoft
მივლინება: არა ხელფასი: 3000 - 5500
განათლება: საშუალო განათლება ენები: ინგლისური, რუსული
გაყიდვები: კლიენტების მომსახურების მენეჯერი

MLsoft is pleased to announce a vacancy for the position of Customer Sevice Specialist

 

Role:

The Customer Service Job Summary focuses on providing quality customer service, including customer communication, problem resolution, order processing, feedback collection, and data management. It also addresses teamwork, education, customer service policy compliance, and customer experience improvement in pursuit of continuous improvement.


Responsibilities: 

  • Responding to customer inquiries and requests Provide information on products and services Telephone Answering:
  • Answering incoming calls and resolving problems. 
  • Answering incoming calls and resolving problems 


Accept and track orders Email and chat response: 

  • Responding to email and chat inquiries.
  •  Respond to email and chat inquiries Resolve customer complaints and claims Escalate issues when necessary Inventory management and shipping arrangements Customer 


Feedback: 

Gathering customer feedback Gathering feedback from customers Respond to suggestions for service improvements Customer Data Management: Manage and update customer information Database maintenance 

Education and Training: Education and training for new employees Customer Service Skills


Skills & Qualifications:

  • Communication Skills: Excellent verbal and written communication skills Ability to interact effectively with clients and solve problems Native Russian and Business level English language skills 
  • Customer Service Experience:. Customer service, customer relations, or related experience (e.g., 1+ years) 
  • Problem Solving Skills: Ability to resolve customer issues and complaints quickly and effectively 
  • Teamwork: Team collaboration and coordination skills 4.Data Management: Experience managing customer information and inquiry data and handling databases 
  • Computer Skills: Basic computer skills (e.g., email, word processing, spreadsheets) 
  • Customer Service Policy Compliance: Compliance with company customer service policies and regulations


Nice-to-Haves:

  • Responding to Diversity: Respect for diverse customer backgrounds and cultures Respectful and inclusive of diverse customer backgrounds and cultures 
  • Initiative: Proactive problem solving and willingness to provide suggestions for service process improvement 
  • Emergency Response: Ability to remain calm in emergencies and high-stress situations


Please send your CV to the following email  address: melania@mlsoft.geOr call us on the number +995591074247