International branded Apart’ Hotel Citadines City Centre Tbilisi is announcing an opening for the position of “Receptionist”

Key Responsibilities

• Welcomes customers (in person, by telephone, email) during their stay. Informs them about how the residence works and tourist activities in the neighborhood. Answers customers’ questions and deals with their complaints and/or passes them on to the line manager
• Performs check-in and check-out
• Able to take bookings and ensures special requests are met (extra beds, access for disabled people, etc.).
• Informs other departments of everything needed by the Front Office and deals with their requests directly or co-ordinates actions to be implemented in response.
• Performs and monitors book-keeping and payments for services
• Controls the till (start and end of shift, placing in the safe etc.) and the balances of customers and sends reminders when necessary
• Perform controls and correction of mistakes.
• Takes responsibility for any other accounting or administrative tasks which may be assigned

Requirements:

• Relevant work experience in hospitality industry for at least 3 month, or being a student of hospitality or business course.
• Good knowledge of languages: Georgian and English.
• Basic knowledge of Russian language
• Knowledge of Microsoft Office programs (Word, Excel, Outlook)
• Knowledge of hotel management programs is a plus.

Interpersonal skills

• Ensures that his/her appearance and behavior show himself/herself and the company in the best light
• Is fully involved and constantly professional; wants to develop
• Cares about the quality of the service and customer satisfaction

Working Hours
12 hour per shifts, up to 40 hours per week excluding breaks,

Shift sequence:
Day 1: Day shift: 12 hours
Day 2: Night shift: 12 hours
Day 3: OFF
Day 4: OFF

Other Benefits
Internal trainings provided; One Lunch is provided per shift; Tea & Coffee unlimited per shift; Uniform is provided; Health insurance; Change of shifts sequence is possible; Friendly and pleasant environment to work.

Candidates should submit their CV in English language at: zurab.khabelashvili@citadines.com