The Training Coordinator will be responsible for developing, coaching and transferring the knowledge and skills required to the new recruits within the Live Presenting department at Proxy Live Solutions™. The Training Coordinator shall be a role model to enable new Game Presenters, Shufflers, and Card Specialists in delivering optimal presentation and player experience while presenting Live Games.

Qualifications, Skills and Experience:

• Academic Qualification in Training and/or people development, considered an advantage;
• At least one year of relevant and recent work experience in a similar position, with a strong focus on quality assurance, personnel development, coaching in Live Casino or iGaming;
• Excellent classroom communication and presentation skills;
• Excellent level of English language (verbal and written);
• Ability to evaluate processes within the department for continuous improvement;
• Flexibility, pro-activity, and collegiality;
• Ability to work on a flexible schedule (Shift work basis).

Key Responsibilities:

• Training and development of new recruits within the Operations department;
• To always act and behave in a way compliant with all Proxy Live Solutions™ company guidelines and policies, especially those relating to Environmental Health and Safety, ethics and codes of conduct;
• Successfully supervising the training process and all associated operational activities within Live Operations;
• Own, monitor and where necessary adjust game and training manuals, work methods and relevance of training policies to maintain a high degree of operational excellence;
• Continuous collaboration with Floor Management and Development teams to evaluate and provide the best service to new employees;
• Provide input and proactively contribute towards becoming the best live casino provider in the world;
• To display Proxy Live Solutions™ values and behaviour at all times.

The Team & ways we work:

• Start-up culture, allowing for creativity and trying new things;
• Studio operations teams have all the support from infrastructure, business, customer support and leadership;
• We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome;
• Constant feedback and support to individuals;
• We value results over process and tools;
• We value team-work, so the best candidates are team-players ready to own their work from the start to the end.

Benefits:

• Career and development opportunities;
• Private health insurance;
• Fruits in the office;
• Uniform allowance;