Join Our Team and Help Drive Success at Hampton!
Hampton by Hilton Batumi Center is looking for a proactive, friendly, and detail-oriented Night Auditor to join our team at Hampton by Hilton Batumi Center. If you're passionate about delivering exceptional guest service, ensuring a welcoming overnight environment, and handling night-time operations, this is your opportunity to become an essential member of our dynamic and supportive team.
Job Overview:
Hampton by Hilton Batumi Center is hiring a reliable and guest-focused Night Auditor to manage front desk operations overnight, ensure accurate reporting, and deliver excellent late-night service. Specifically, you would be responsible for performing the following tasks to the highest standards
Main Duties & Responsibilities:
- Greet guests warmly and manage the full check-in/check-out process, including verifying information, assigning rooms, issuing keys, and explaining hotel services.
- Maintain thorough knowledge of hotel operations, room types, rates, promotions, and local attractions to assist guests effectively.
- Respond to guest inquiries via phone, in person, and through Kipsu, our guest messaging platform, ensuring timely and personalized communication
- Address guest concerns and complaints professionally, finding timely and effective solutions to ensure guest satisfaction.
- Audit and balance daily transactions, including room charges, taxes, and incidental fees
- Draft a nightly report summarizing activities and any incidents, and handover accordingly
- Prepare and distribute daily financial reports as requested
- Manage cash drawers, ensuring all transactions are recorded and balanced
- Take the lead in managing emergency situations alongside the hotel team
Other Duties:
- Respond promptly and professionally to late-night guest inquiries, requests, or complaints, ensuring issues are resolved or escalated appropriately
- Cover and manage basic bar operations located near the front desk
- Monitor and ensure the security of the hotel premises during the night shift, including conducting regular patrols if required
- Coordinate with housekeeping or maintenance teams for early morning needs or guest issues
- Carry out any other tasks or projects assigned by hotel management to ensure smooth operations
Qualifications
- Bachelor’s degree in Business Administration or Hospitality Management (students currently pursuing a degree are also encouraged to apply)
- Previous experience in front desk, guest services, or hotel reservations roles is preferred
- Excellent verbal and written communication skills in English; additional language skills are an advantage
- Proficiency with property management systems such as OnQ, Opera, or similar is desirable
Skills
- Excellent communication, negotiation, and interpersonal skills
- Attention to detail and accuracy in handling bookings and guest information
- Problem-solving skills with a proactive approach to guest issues
- Basic knowledge of bar service and beverage handling
Working Conditions:
Job site: Batumi.
Employment type: Full-time, night shift
Remuneration: by agreement.
Besides a challenging, enjoyable, diverse, and evolving environment offered here, you will also enjoy a range of special benefits:
- Health insurance
- 50% discount at Hilton Batumi, including: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion, and the Eforea Spa Center
- 70% discount on the Argo Cable Car in Batumi
- 20% discount at Restaurant Argo
If you are a friendly, detail-oriented individual with a passion for delivering exceptional overnight guest service and ensuring smooth night operations, we’d love to hear from you. Interested candidates are invited to submit their resume/CV to the following address: https://careertourinvestgroup.bitrix24.site/crm_form_kqctf/
Thank you for your interest in joining Hampton by Hilton Batumi Center. We appreciate your application and wish you the best of luck in the selection process!