We are looking for an experienced and motivated Account Manager to join our international team. In this role, you'll be responsible for building long-term, solid relationships with our existing clients in Georgia.

Your main task will be to ensure a high level of client satisfaction, retention, and business growth through upselling and cross-selling. This position requires close coordination with the sales, project management, and technical support teams to effectively solve client issues and increase collaboration value.

Key Responsibilities:
Client Service Management:

• Manage the client portfolio in the CRM by categories (e.g., chain clients, large and small establishments);
• Develop individual communication plans and organize online/offline meetings;
• Document meeting outcomes, including upsells, feedback, and open tasks, in the CRM.

Systems and Task Management:

• Ensure 100% of all actions are reflected in Zoho CRM;
• Create tasks for internal teams and monitor their completion.

Satisfaction and Retention:

• Monitor CSAT / NPS metrics and provide timely responses;
• Identify at-risk clients (churn risk) and initiate retention strategies;
• Escalate critical issues to the COO.

Upselling and Client Development:

• Present new products and services to clients;
• Initiate upsells and additional sales (≥ 10 offers/client/month).

Complaint Management:

• Process client complaints and transfer issues to the relevant teams;
• Monitor the resolution process and keep the client informed.

Reporting:

• Prepare weekly and monthly strategic reports for the COO (on retention, upsells, and risks).

Candidate Profile:
Professional Skills:

• Experience as an Account Manager, Customer Success Manager, or Key Account Manager;
• Experience working with CRM systems (Zoho is a plus);
• Knowledge of SaaS and POS systems (e.g., Syrve, iiko);
• Fluency in Georgian, English and Russian is mandatory (Turkish is a plus).

Personal Attributes:

• Strong communication, negotiation, and presentation skills;
• The ability to handle stress and maintain a client-focused approach;
• Strong time management and a focus on meeting deadlines;
• The ability to work both in a team and independently.

Working Conditions:

• Schedule: Hybrid (5/2), a mix of office and remote work;
• Compensation: A fixed salary plus bonuses based on KPI performance;
• Business Trips: Planned trips within Georgia;
• Workload: Full-time.

What We Offer:

• The opportunity to work for a fast-growing international company;
• Career growth prospects (up to Head of Account Management or COO);
• Access to training and certification programs;
• Career development opportunities within the company's expanding structure.

Please apply to this job online using following link: https://www.app.helio-ai.com/apply/f24fgws3u1l5dl5d?src=Hr.ge