At EPISODE Hotels we are building a revolution in hospitality which combines design and technology. Our guests will be able to perform almost all the operations with the help of technological solutions that are gradually being implemented at EPISODE. We see technological innovations as a solution for upscale convenience and comfort and are looking for people who will be able to genuinely share our vision.

About the Role:
Episode Hotels is seeking for an enthusiastic, customer-focused Reservations & Brand Reputation Executive to join our team. In this role, you will be responsible for managing guest reservations, coordinating booking details, and providing exceptional service to ensure that guests have a seamless and enjoyable experience from booking to check-out.

Key Responsibilities:

• Manage OTA Reservation Accuracy;
• Coordinate Reservations for Companies and Individuals;
• Prepare Invoices and Monitor Payments;
• Enhance Loyalty Program & Customer Satisfaction;
• Manage Transportation Requests;
• Create Promo Codes and Manage Sales;
• Monitor/Improve Communication Channels and Feedback;
• Collaborate with Sales Team for Revenue Optimization;
• Analyze Market Trends and Implement Improvements .

Qualifications & Skills:

• Strong organizational and communication skills.
• Previous experience in reservations, front office, or hospitality preferred.
• Work experience with OTA (Online Travel Agency) platforms such as Booking.com, Expedia, Airbnb, Agoda, etc.
• Strong communication and customer service skills.
• Strong organizational skills and attention to detail.
• Knowledge of hotel rates, promotions, and policies.
• English B2

Benefits:

• Discounted food and accommodation in the hotel
• Competitive salary
• Two hybrid working days per month
• Excellent working environment
• Health insurance

Interested candidates should send their resumes on the following email address: career@episodehotels.com and indicate “ Reservations & Brand Reputation” in the subject field.
As a result of reviewing the resumes, contact will be made only with candidates who have moved on to the next stage. Candidates will be selected on the basis of a competitive interview.
We inform you that by sending your data to our vacancy, in accordance with the Law of Georgia "On Personal Data Protection", you consent to the processing of your personal data by "Episode Hotels" LLC in order to determine compliance with the vacancy. However, your resume may be considered for another vacant position and be stored for 1 year.