IT Support Agent

თბილისი სრული განაკვეთი Majorel
განათლება: ბაკალავრი ენები: ინგლისური, გერმანული
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი


We are looking for IT Support Agent (m/f) for our growing team in Tbilisi.


In this position, you take on the following tasks:


  • Provision of internal customer support in Information Technology (IT) field via hotline
  • Handling effectively all incoming IT incidents according to the existing specifications
  • Provision of telephone support in analyzing and remediation of errors
  • Documentation and review of processes in the Ticketing System
  • Implementation of standardized administration tasks as well as maintenance of master data
  • Back office for the IT teams in incident management
  • Management of escalations according to the specifications



  • High IT affinity (experience in dealing with PC / IT systems)
  • Fluent in German and English (in both languages)
  • Degree or training in IT or similar would be an advantage
  • Excellent communication skills
  • Good comprehension and analytical skills
  • Willingness to learn and apply new technologies
  • Flexible, mobile, result oriented, structured
  • Working experience in the field of service is preferable
  • Preparedness to work in shifts


We offer you:

  • Attractive salary and health insurance
  • Positive working atmosphere in a motivated team
  • Personal and professional development
  • Best career opportunities in an international company


About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 48,000 employees in 28 countries.

More information about Majorel can be found here:

If you think you meet the requirements please send your CV and letter of motivation in English language to  including 28th of May, 2019. Please indicate position you are applying to in subject field. 

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months.