IT Support Agent

თბილისი სრული განაკვეთი Majorel
განათლება: ბაკალავრი ენები: ინგლისური, გერმანული
ინფორმაციული ტექნოლოგიები: IT სპეციალისტი

 

We are looking for IT Support Agent (m/f) for our growing team in Tbilisi.

 

In this position, you take on the following tasks:

Responsibilities

  • Provision of internal customer support in Information Technology (IT) field via hotline
  • Handling effectively all incoming IT incidents according to the existing specifications
  • Provision of telephone support in analyzing and remediation of errors
  • Documentation and review of processes in the Ticketing System
  • Implementation of standardized administration tasks as well as maintenance of master data
  • Back office for the IT teams in incident management
  • Management of escalations according to the specifications

 

Requirements

  • High IT affinity (experience in dealing with PC / IT systems)
  • Fluent in German and English (in both languages)
  • Degree or training in IT or similar would be an advantage
  • Excellent communication skills
  • Good comprehension and analytical skills
  • Willingness to learn and apply new technologies
  • Flexible, mobile, result oriented, structured
  • Working experience in the field of service is preferable
  • Preparedness to work in shifts

 

We offer you:

  • Attractive salary and health insurance
  • Positive working atmosphere in a motivated team
  • Personal and professional development
  • Best career opportunities in an international company

 

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 48,000 employees in 28 countries.

More information about Majorel can be found here: https://www.majorel.com/

If you think you meet the requirements please send your CV and letter of motivation in English language to

jobs.tbilisi@majorel.biz  including 28th of May, 2019. Please indicate position you are applying to in subject field. 

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months.